Water Damage Restoration FAQs

Water damage affects your property in different ways depending on the types of building materials affected and the length of time water is present. Materials that are porous will absorb water and swell. This includes drywall, insulation, and wood. This damage can often be prevented if the water is removed and the area dried as quickly as possible.

First, the souce of the water must be identified so no more water enters your property. We will use pumps and/or high-powered water extration equipment to remove any standing water. Then, we will setup fans, dehumidifiers, and other drying equipment to dry out the building materials and return humidity levels back to normal. We will monitor moisture content throughout this process until the area is dry.

The time required to property mitigate water damage will depend on several factors including the extent of the damage, the volume of water, the length of time since the damage first occured, and other factors like temperature and humidity. We will be able to provide a time estimate after evaluating your property.

Water damage mitigation costs vary greatly depending on the size and scope of the loss. We will be able to provide an estimate after evaluating the damage. In some cases, the loss may be covered by your homeowners insurance.


Water damage is often caused by a plumbing issue, appliance malfunction, failed sump pump, or water intrusion during a heavy rains or flooding. During cold weather, ice dams on your roof can result in water intrusion, and frozen pipes can burst and result in extensive damage in a short amount of time. 

In many cases, water damage will be obvious and you will discover pools of water on your floors, dripping water from the ceiling, or damp or soggy carpets. In some cases, however, water damage can occur slowly and is not as noticeable. Some indications of water damage include bubbling paint, a soft spot on a wall or floor, an increase in condensation, or a musty odor. Keep a close eye on your water bill, as change can be signs that there is a slow leak in your home. 

It is important to hire a qualified, licensed, and expeirienced water damage contractor, especially in an emergency situation. Not everyone who says they can perform water damage mitigation has the right training and equipment to do the job right, which could end up costing you more in additional repairs. Restoration 1 of Macomb & East Oakland County technicians are trained and certified water damage specialists, ensuring the job will be performed safely and properly.

Many types of water damage losses may be covered by insurance. Please refer to your individual policy to review your coverage and understand what types of losses are covered under your plan. 

Fire & Smoke Damage Restoration FAQs

First, make sure the fire is out and everyone is safe. Then, you should call a restoration company as soon as possible to assess and document the damage. You may also want to contact your insurance company to open a claim. You should avoid entering the property until you are advised that it is safe to do so. 

The process to restore your property after a fire will depend on the size of the fire and the scope of the loss. After assessing the damage, we will be able to provide an estimate so you can know what to expect.

Fire damage is complex and attemping to cleanup fire damage yourself can actually do more harm than good. Smoke and soot residues are often acidic, which can cause permanent discoloration or etching on solid surfaces, so you must act quickly. A fire damage restoration professional will have the right equipment to treat and remove smoke odor and soot residue quickly, mitigating further damage.

After a fire, it is common for the items in the affected area to be inventoried, packed, and moved to a contents cleaning facility for cleaning and storage. The items are delivered back to your property after the structural repairs are complete.

This is your choice. For smaller losses, it is not uncommon for homeowners to forego filing an insurance claim and instead pay for cleanup and repairs directly, especially if the repairs are less than the deductible. We can provide an estimate after assessing the damage. If you do submit an insurance claim, we will work directly with the insuranc ecompany to ensure your claim is processed as quickly as possible. 

Yes – this is part of the fire damage restoration process. Smoke odor and soot resuide can be one of the largest parts of your loss, often extending well beyond the area where the fire occured. We use advanced equipment that targets and breaks down odor-causing molecules in combination with physical cleaning to ensure any remaining residues are removed. 

Mold Remediation FAQs

Most importantly don’t ignore it! Mold is often a symptom of a larger problem such as a slow leak or water intrusion. Mold can also grow hidden behind cabinets, in walls, and below flooring before it becomes noticeable. Small areas of mold can be addressed without professional help (always wear personal protective equipment to limit exposure to mold spores), but if the source of the mold is not addressed it will likely return. Call in professional help to ensure the mold is removed properly, and that the full extent of the problem is handeled. 

Most people discover that they have a mold problem once it appears visually growing on a wall, ceiling, or other surface. Mold will appear as a raised service and can be many colors, though black, brown, green and yellow are the most common. Mold can go unnoticed for a long time, but you can look for signs around your home. if you notice a damp, musty odor, soft spots or signs of discoloration on walls and ceilings, or had a recent water damage loss, you may have a mold problem and should call a professional. 

Mold remediation costs will vary depending on the size of the affected area, the amount of damage, and the time required to address any water damage. We will be able to provide a cost estimate after the initial inspection.

You may wish to handle small areas of mold growth that can be contained to a specific area yourself, but larger areas should be handled by a professional. Always wear personal protective equipment and containment areas to limit spreading the mold to other areas. When in doubt, or if the mold returns, call in a mold professional for assistance. 

In many cases, mold growth can be confirmed by a visual inspection. Mold testing is typcially not necessary, and the type of mold present doesn’t impact plans for remediation. All types of mold must be removed. If you suspect mold but there are no visible signs, we can check moisture levels to determine if your property may have conditions that would support mold growth.

Mold remediation typically takes anywhere from a couple of days to a couple of weeks. This process includes removing the mold, reducing active mold spores in the air, and drying the affected area so the mold does not return. The size of the area and extent of the damage will determine the timeline.